Frequently Asked Questions

What services does Laundry Lineup offer?

At Laundry Lineup, we pride ourselves on providing a professional laundry comparison service that helps businesses across multiple industries save time and money. We offer a range of services, including access to expertly curated laundry suppliers, laundry for the healthcare industry, hotel and accommodation linen, industrial linen services, bathroom linen, bedding, uniforms, and garment hire and more!

What are the operating hours of Laundry Lineup?

You can use our free quote comparison service 24/7. Please note, suppliers’ operating times may vary. Please head to their website to view their specific open hours.

What is the process for booking services with Laundry Lineup?

Simply start comparing, outline your needs, enter your details, then sit back and wait for three suppliers to get in touch with you!

How much does a commercial laundry service cost?

It’s free to use our service, and we’ll provide you with three quotes to choose from. Costs can vary on a number of factors. You can also check out our Product List to determine if any of our offerings are right for you.

How do I know if Laundry Lineup can deliver what I need to my location?

We will review your specific requirements and match that against up to three suitable suppliers that can partner with you.

What payment options are available for customers?

Once your supplier gets in touch, you can choose to follow any of their payment methods.

What does a compliant laundry service mean?

The AS 4146 Laundry Standards define this as services that meet the specific requirements for cleanliness, safety, and quality. These standards are set out to ensure that laundry and garment services are reliable, consistent, and provide excellent customer satisfaction.

How does Laundry Lineup ensure the quality and cleanliness of their services?

We only partner with the highest-rated suppliers who have undergone a rigid assessment process to ensure they provide top notch services.

What is the process for dealing with damaged or lost items?

Customers can get in touch with their supplier directly to resolve any issues.

Are there any discounts or promotions available for customers?

From time to time, discounts or promotions may be available on our website or through our various suppliers.

Do I have to go ahead with one of the quotes?

No, you are not obligated to accept any of the quotes given to you.

Can I contact Laundry Lineup directly to discuss my quote?

You can reach us by sending an email to [email protected] or by calling 1300 LINEUP (1300 546 387). We may redirect you to your specific supplier for further clarification around your quote.

What is the turnaround time for laundry services?

This varies between suppliers, but we only work with the most professional and efficient merchants in Australia. For more information, get in touch.

How does Laundry Lineup handle customer complaints or issues?

If a customer has a complaint or issue, we encourage them to get in contact with our Customer Service Department via email at [email protected] or phone 1300 LINEUP (1300 546 387).

Why use Laundry Lineup?

We’ll save you time and money by doing all the hard work for you, so that you can get on with running your business. Plus, our service is free!

What is Laundry Lineup’s policy on sustainability and environmental responsibility?

Laundry Lineup recognises that our business has an impact on the environment and we are committed to reducing our footprint. We have a policy of sustainability and environmental responsibility, and are committed to improving our sustainability practices by reducing our environmental impact.

We have an in-house laundry. How can I assess the cost of producing laundry onsite?

A calculator for assessing the approximate cost of producing laundry onsite can be found on the Laundry Association Australia site.